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Systems Thinking Tip
By Eric Denniston
Lessons from Japan's Tragedy

A favorite motto of mine is:

"How you think, is how you plan, is how you act,
and that determines the results you get."

I'd like to apply this in the context of strategic thinking, systems thinking and long-term planning for particularly risky enterprises.

Let's consider, for a moment, the nuclear power plants in Japan that are having serious problems resulting from the recent earthquakes in that country and their aftermath.

This is an argument against 20/20 hindsight and in favor of applying systems thinking in the development of those plants. You might call it scenario planning, perhaps, but there are a few elements related to the construction that would have benefited from a Systems Thinking Approach® to parts of their design.

One element is the location of the backup diesel generators - in a basement, the most likely place to flood. The flooded areas were prepared for tsunamis, by the way, with dykes to prevent or stem the effect of such flooding to the region. In spite of that preparation, the generators, intended to provide emergency power to the plants themselves, were placed in a truly dangerous environment should a flood occur.

The buildings themselves were evidently pretty well designed to withstand seismic shocks; otherwise the damage to them would have been much worse. The lack of local power from the generators has very seriously hampered the remediation and repair efforts on the plants. Had they been placed in a higher position they likely would have been operational immediately. We would expect that backup systems for nuclear power plants would be robust and tested. Sadly, rumors have it that they were neither.

Another concern is the location of the spent fuel rods. They are stored immediately on top of the reactor itself. I don't store gas cans and other flammables near heaters, flame sources or anything that could possibly cause a spark. I can't imagine storing spent fuel rods anywhere close to a reactor, let alone on top of it. That is more common sense than systems thinking. But a careful scan of the environment where the fuel rods are and need to be in order to store them safely, would have surely driven a different decision.

The only thing 20/20 hindsight is telling us today is that a damaged nuclear reactor is a big problem. We did not need systems thinking to tell us that. We do need to apply it to existing plants around the world to more rigorously scan the environment where they are located and to identify the scenarios that can affect them.

In the USA, I know of two plants in proximity to seismic faults, San Onofre, CA and Indian Point, NY. Both are also very close to extremely dense populations. Their proximity to seismic faults is likely unavoidable, but protection efforts can likely be improved dramatically.

How would you proceed to conduct an environmental scan for those two plants? I'd be interested in your answer. Email me at eric.denniston@hainescentre.com

3 Tips to Manage Virtual Teams

Managing virtual teams is becoming more and more common, especially with today's technology which allows teams to meet via the internet and web conferencing. Nevertheless, it presents its own set of challenges that are different from teams who meet face-to-face. Here are three tips to keep in mind when managing virtual teams.


Building trust.
It's important to have the first meeting face-to-face so team members can bond. Following that, meetings can be held virtually. Also ensure that all team members are responsive to others on the team, responding promptly to emails and phone calls. Accountability and follow-through are important as well in building trust among the team.

Team member selection.
Look for members who are both technically proficient and have good interpersonal skills. Communication is especially important to help virtual teams feel connected. Comfort with technology becomes an important concern as well.

Communication.
Managers should maintain constant communication with team members via phone, email and even social media. Set up a private social media site where team members can share updates, challenges, and successes.

 
 
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Business Solutions
Haines Centre for Strategic Management

Micro Strategic Planning using the Systems Thinking Approach® ...Based on over 50 years of scientific research.

For small business owners, nonprofit boards, major functional area teams, project / work group teams.

When you don't have the time or staff to develop a comprehensive, detailed plan, this one-day Micro Strategic Planning exercise will help you focus your thinking, put a plan in place, and create actions to implement immediately. You get two facilitated 4-hour sessions which cover:

Phase A: Vision, Mission, Values
Phase C: Critical Issues
Phase D: Key Strategies and Actions
and much more....

Click here for more information.

MARCH 2011
 
 

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Emotional Intelligence in the Workplace

from The Manager's Pocket Guide to Emotional Intelligence - Dr. Emily Sterrett


Emotional Intelligence refers to the variety of interpersonal and social skills people use to succeed both in work and in life. It includes integrity, character, communication, motivation and relationship skills.

According to Dr. Sterrett "feelings, instincts, and intuitions gained through experience are vital sources of information about the world around us."

In her book she states that many experts believe IQ (Intelligence Quotient - the factual side of our brains) only contributes about 25% to one's success. Most experts believe that Technical competency in your field contributes only 10-20% of your success.

The remaining 55-65% is attributable to Emotional Intelligence. In fact, many well-respected leaders rank high on all dimensions of Emotional Intelligence.

She breaks Emotional Intelligence into two dimensions:

SELF
- encompassing Self Awareness (Knowledge), Self Confidence (Attitude) and Self Control (Behavior; and

SOCIAL - encompassing Empathy (Knowledge), Motivation (Attitude), and Social Competency (Behavior).

The message: those who are successful in work and life, score high in all EQ areas, as well as being technically competent in their field.

Read more about this in her book,
The Manager's Pocket Guide to Emotional Intelligence.

 
 
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Social Media Tips

Tip #6 - Measuring ROI.

Much has been written about the importance of measuring the ROI (Return on Investment) of your social media efforts.

As with any project or marketing effort, it's important to identify up front what you want to measure and then put those metrics in place to track the impact your social media efforts are having.

Adding Google Analytics to your efforts is a good first step. It's free and will provide statistics about keyword optimization, where your website and blog traffic is coming from, and more.

Mashable.com offers some good suggestions for both Qualitative and Quantitative measurements, suggesting that "
you might look at how many people join your social network (or become your connection) in a given period of time, how much activity there is in your forum or what the click-through rate is to your product pages from any of these platforms that result in direct sales."


Click here for the full article.

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