Dear Customer:
We are delighted to have you as a customer. Your satisfaction is our highest concern. Should any item not meet
your expectations, you may return it within 30 days of receipt for a full refund. We are satisfied only when you are.
Refund Policy: If for any reason you are not satisfied with our materials, you may return them within 30 days of
receipt for a refund. CD-ROM’s that have been opened are NOT returnable. Shipping charges will not be refunded.
A 20% (or greater) fee may be applied for items returned damaged. All e-Products are non-refundable.
We would like to receive feedback from you as to why you are returning our products. It is the only way for us to
improve our products and services to our customers.

To assure proper credit, you must do three things: (1) return materials by traceable means (2) include a copy of
your sales receipt/invoice and (3) complete the Refund Request Form (Click here to download the Form). You may also
download a PDF version by clicking here.

Thank you,

Jeri Denniston, Marketing & Customer Service